RMA

RMA / Returns & Repairs (B2B)

RMA is the structured process for B2B returns, DOA cases and repairs. To keep projects moving, we work with approvals, precise details and traceable documentation.

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Process

Short and predictable: you send the details — we check, approve and coordinate the next step.

  • 1
    Request
    Send company + contact + item/MPN + serial number + issue description (photos/videos optional).
  • 2
    Review
    We check warranty/timelines, vendor procedure, swap vs repair and missing details.
  • 3
    Approval
    You receive the RMA reference + return instructions (address, label, packaging, quote if needed).
  • 4
    Handling
    Goods-in, diagnosis, repair/replacement or quote — with status updates.
Important: without an RMA approval, parcels may be rejected (no reliable assignment).
What information is required?

Cleaner data = faster handling and fewer project outages.

  • Item name + MPN/part number
  • Serial number(s) / batch (if available)
  • Issue description + reproducibility + since when
  • Photos (label/damage) / short videos (optional)
  • Delivery address + pickup window (if pickup is needed)
Packaging & shipping

Transit damage is the #1 avoidable problem — and can break any claim. Please pack properly.

  • Original packaging preferred, otherwise shock-safe (padding + solid outer box)
  • Place the RMA reference outside and inside the parcel
  • ESD protection for electronic parts
Data & security (IT/Storage)

For storage/servers/IT: data remains your responsibility. We treat devices discreetly, but we cannot guarantee data.

  • Before shipping: create backups (if possible)
  • If required: remove drives or add written instructions/approval
  • Do not include passwords/keys (unless explicitly required)
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